SPECIAL POLICY FOR SHOE RETURNS AND REFUNDS • A customer may try on shoes in a clean, indoor environment to assess sizing and comfort. Shoes cannot be worn outdoors or in active play which causes any wear, discoloration, dirt, or scuffs. • Returned shoes must be in new condition. Shoes must include the original manufacturer's box, packing tissue and tags. The original shoe box must be returned without any tape, labels, or other items degrading, altering, or damaging it. • Eligible returns can be made within 30 days from the date of purchase. • For customers in the 48 continental United States, contact Customer Service for a postage-paid return label. • Original shipping charges, if any, are non-refundable.